Privacy Policy for Secret Solstice Games
Last Updated: March 2024
Case Closed is a trading name under Secret Solstice Games. Secret Solstice Games (referred to as "we", "us", or "our") is committed to protecting the privacy and security of your personal information. Case Closed is a trading name under Secret Solstice Games. This Privacy Policy outlines the types of personal information we collect, how we use it, and your rights regarding your information.
1. Information We Collect:
A) Personal Information: When you make a booking or reservation with us, we may collect personal information such as your name, email address, phone number, and billing information.
B) Booking Details: We collect information about your escape room bookings, including the date and time of your reservation, the number of participants, and any special requests or preferences you may have.
C) Communication: We may collect information from you when you contact us via email, phone, or through our website, including any correspondence or feedback you provide.
D) Website Usage: We may collect non-personal information about your use of our website, including IP address, browser type, device information, and pages visited.
2. Use of Information:
A) Providing Services: We use your personal information to fulfil your bookings and reservations, communicate with you about your bookings, and provide customer support.
B) Marketing: With your consent, we may use your contact information to send you promotional offers, newsletters, and updates about our services.
C) Improving Services: We may use information about your bookings and website usage to analyse trends, track user behaviour, and improve the quality of our services.
D) Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes.
3. Sharing of Information:
A) Service Providers: We may share your personal information with third-party service providers who assist us in operating our business, such as payment processors, IT providers, and marketing platforms.
B) Legal Requirements: We may disclose your information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
C) Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity.
4. Your Rights:
A) Access: You have the right to access and request a copy of the personal information we hold about you.
B) Correction: You may request corrections to any inaccuracies in your personal information.
C) Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
D) Opt-Out: You may opt-out of receiving promotional communications from us by following the instructions provided in such communications or by contacting us directly at info@secretsolsticegames.com.
5. Data Security: We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Changes to this Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.
Contact Us: If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@secretsolsticegames.com.
By using our services or providing us with your personal information, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.
Secret Solstice Games